Refund policy

As all products are custom-made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or colour preference.

 

If your item arrives damaged or with a manufacturing defect, please contact us within 30 days of delivery at boxboxboutique81@gmail.com with a clear photo of the issue. We'll arrange a reprint or refund on a case-by-case basis.

You can always contact us for any return question at boxboxboutique81@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

If your order is being shipped into the European Union, please note that custom-made and personalised items (including all print-on-demand products) may be exempt from the standard 14-day right of withdrawal under EU consumer law. However, if your item arrives damaged or with a manufacturing defect, we will arrange a reprint or refund — please contact us within 14 days of delivery with photo evidence.

 

 

Refunds
Once your claim has been reviewed and approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at boxboxboutique81@gmail.com.